The Success Triangle™ is a
three-prong approach to business success. It is
designed for sales professionals, entrepreneurs,
small business owners, and anyone who handles
customers who seek proven strategies for success.
In
order to have a successful business, you have to
have a solid foundation. The types of systems you
have in place support that foundation. Without a
strong foundation, success is fleeting at best.
Without systems, you will waste precious time,
money and energy. In every business, especially
service-oriented businesses, there are certain
needs. The need for an extremely solid foundation
is key to your success.
A
business has more likelihood to be wildly
successful when using the three-prong approach of
The Success Triangle™.
The
triangle consists of your Product,
Internal and External Marketing, and
your Sales Call and Sales Presentation.

All
activities are inter-related and the bottom line
relies on understanding that not one of these
three areas can stand alone.
First and foremost, you must have a stellar
Product and/or Service. Without a good
Product or Service, you may attract customers
to your place of business, but they may not turn
into repeat customers.
Once
you have a stellar Product and/or Service, it is
time to focus on Internal Marketing.
Internal Marketing is what people see, feel,
and touch when they come to your place of
business. In essence, Internal Marketing
bombards their senses.
This
includes your place of business; the appearance of
your office and how it feels, location and
cleanliness. Internal Marketing includes
the way customers are handled, what they
experience when they enter your office or place of
business and what is flooding their senses, right
down to the way your employees speak to them.
For
a remote location business that deals with clients
primarily by phone, Internal Marketing
would be the experience the person has when they
call your company or visit your website.
Internal Marketing creates the customer
experience.
External Marketing is exactly as it sounds.
External Marketing is what you do to encourage
people to visit your place of business. It is what
you do with “after profit” dollars to attract new
customers. It is what you do to position yourself
in the marketplace.
There are dozens, even hundreds, of ways to do
External Marketing. Before you spend a lot of
money on External Marketing, make sure your
Product/Service and Internal Marketing
are in place and systemized at a high level.
Otherwise, you might increase the foot traffic and
inquiries to your business and not be able to
deliver a good Product or Service or
create the kind of experience your customers would
be looking for to generate repeat business or
referrals.
It
is the combination of Product/Service,
Internal Marketing and External Marketing
that creates a wildly successful business. In
addition to having a stellar Product and/or
Service, Internal and External Marketing
are the Systemized Sales Call and the
Systemized Sales Presentation.
By
having a systemized Sales Call and a
Systemized Sales Presentation, you can ensure
a higher closure rate. This will maximize the rate
of return on the dollars spent on your Product,
Internal Marketing and External
Marketing.
Systemized Sales Presentations are what you
say or do with your customer to help them to say
YES to the Products or Services they want or need.
Basically, the Systemized Sales Call is
your customer encounter. It is the way you deal
with your customer: meeting, greeting, selling,
and departing from him or her.
Just
as there is a relationship between your
Product, Internal Marketing and External
Marketing to each other, there is also a
relationship between the Systemized Sales
Presentation and the Systemized Sales Call
to each other and to the Product,
Internal Marketing and External Marketing.
The base drives the top. If you are effective in
your Sales Presentation and your Sales
Call, then your dollars spent on Product,
Internal Marketing and External
Marketing are going to have a greater return.
If
you are doing a systemized, effective Sales
Call, you will create trust and
confidence. By building trust and
confidence, when you do your Systemized
Sales Presentation you have a greater chance
of the customer saying yes to the Products
and Services they want or need.
To learn more about The
Success Triangle™ you will want to order a
copy of What Can a Dentist Teach You about
Business, Life and Success? Discover Secrets to
Achieving Total Success! Available at
www.joecapista.com
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